Company & Contact Info
Is J & Sons Air Conditioning and Heating a local, family-owned company?
Yes! We’re a proud family-owned and operated HVAC company based right here in Carrollton, TX. We treat every customer like a neighbor, because that’s exactly what you are.
What’s your phone number?
You can reach our team directly at (214) 274-1610. We’re happy to answer questions, schedule service, or give you a free estimate.
Where is your office located?
We’re located in Carrollton, TX but we serve all the surrounding cities and counties. Feel free to give us a call at (214) 274-1610 if you need directions.
What are your business hours?
We’re open 24 hours a day, 7 days a week, because HVAC emergencies don’t wait for business hours and neither do we.
Do you have a website where I can learn more?
Yes, visit us at jsonsairconditionandheating.com to see our full range of services, request an estimate, or apply for financing.
Are you licensed and insured?
Yes, our technicians are fully licensed and insured, so you can feel confident having us in your home or business.
How many years has J & Sons been in business?
We’ve been proudly serving the Carrollton community for years. Please contact us at (214) 274-1610 for the specifics on our company history.
Do you have reviews I can read before hiring you?
Absolutely. We’re rated 4.7 stars by our customers on Google, and we’re proud of the reputation we’ve built one job at a time. Just search “J and Sons Air Conditioning” on Google to see our reviews.
Can I follow you on social media?
Yes, you can find us on Facebook, Twitter, and YouTube for tips, promotions, and updates from our team.
Service Area
Do you serve my area?
We’re based in Carrollton, TX and proudly serve the surrounding Dallas-Fort Worth area. Please contact us at (214) 274-1610 to confirm we cover your specific address.
Do you work on both homes and businesses?
Yes, we handle both residential and commercial heating and air conditioning work.
Do you charge extra to travel to my location?
Please contact us at (214) 274-1610 for details on any trip or travel charges that may apply based on your location.
I’m just outside Carrollton, will you still come out?
Most likely! We serve much of the greater Dallas-Fort Worth Metroplex. Give us a call at (214) 274-1610 and we’ll let you know right away if you’re in our service area.
Pricing & Estimates
Do you offer free estimates?
Yes, we provide free estimates on new system installations and replacements, so you know exactly what to expect before any work begins.
How much does a service call cost?
Please contact us at (214) 274-1610 for our current service call and diagnostic fee, we’re happy to walk you through it before we schedule anything.
Do you charge flat rates or by the hour?
We believe in transparent, upfront pricing. We’ll always explain the cost of the job before we start, so there are no surprises on your invoice.
Will you show me my options before I commit to a repair or replacement?
Always. Our technicians walk you through your options, repair versus replacement, without any pressure, so you can make the choice that’s right for your home and budget.
Do you offer financing?
Yes! We offer convenient and affordable financing options. You can apply directly on our website at jsonsairconditionandheating.com/financing or call us at (214) 274-1610 for help.
What payment methods do you accept?
Please contact us at (214) 274-1610 for a full list of accepted payment methods.
Is the estimate the final price, or can it change?
We do our best to give you an accurate, complete estimate up front. If anything changes once we’re on site, like an unforeseen issue, we’ll always talk to you about it before doing any additional work.
Do you offer any current discounts or promotions?
We run seasonal specials from time to time. Please contact us at (214) 274-1610 to ask about any current promotions.
Scheduling & Timeline
How quickly can you get someone out to my house?
Since we’re available 24/7, we can often schedule same-day appointments, especially for urgent repairs. Call us at (214) 274-1610 to get on the schedule.
Can I schedule an appointment online?
You can reach out through our website at jsonsairconditionandheating.com or call us directly at (214) 274-1610 to set up a time that works for you.
How long does a typical AC repair take?
Most standard repairs can be completed in a single visit, often within a couple of hours, depending on the issue. We’ll give you a time estimate before we begin.
How long does a full system replacement take?
A typical replacement usually takes about a day, though larger or more complex jobs may take longer. We’ll walk you through the timeline during your estimate.
Do you offer weekend or evening appointments?
Yes, since we’re open 24 hours a day, 7 days a week, we can accommodate evening and weekend appointments.
Will someone call before the technician arrives?
Please contact us at (214) 274-1610 to confirm our specific arrival-notification process.
Warranties & Guarantees
Do you guarantee your work?
Yes, we stand behind every job we do. Our technicians take pride in doing it right the first time.
What kind of warranty comes with a new system?
New system installations typically include manufacturer warranties covering the compressor and parts for up to 10 years, plus labor coverage, the exact terms depend on the equipment and promotion at the time of purchase.
What if something goes wrong with my new AC after installation?
If you experience any issues after installation, just give us a call at (214) 274-1610 and we’ll make it right under warranty.
Do you warranty your repairs?
Please contact us at (214) 274-1610 for specific warranty terms on repair work.
Do I need to register my warranty after a new installation?
Manufacturer warranties often require registration. Our team will let you know what’s needed and help you through the process after your installation.
Equipment Types & Brands
What brands of HVAC equipment do you install?
We install trusted, high-quality brands including Goodman and Carrier systems, so you get reliable comfort and strong manufacturer warranties.
What’s the difference between a heat pump and a traditional AC/furnace system?
A traditional system uses a separate air conditioner and furnace to cool and heat your home. A heat pump does both jobs with one unit, moving heat instead of generating it, which can be more energy-efficient in many climates.
What does “SEER rating” mean?
SEER stands for Seasonal Energy Efficiency Ratio. It measures how efficiently an air conditioner cools your home over a season, the higher the SEER rating, the more efficient (and typically more money-saving) the unit.
What size AC unit do I need for my home?
The right size depends on your home’s square footage, insulation, layout, and more. Our technicians perform a proper load calculation during your estimate so you get a system that’s sized correctly, not too big, not too small.
Why does AC unit size matter so much?
An undersized unit will run constantly and struggle to cool your home, while an oversized unit cools too quickly without properly removing humidity, and cycles on and off more, causing extra wear. The right size keeps you comfortable and extends the life of your system.
Can you repair any brand of AC or furnace, or only the brands you install?
Our technicians are experienced working on most major HVAC brands, not just the ones we install. Call us at (214) 274-1610 and let us know your equipment brand.
What’s the average lifespan of an AC unit?
Most AC systems last 12-15 years with proper maintenance, though this can vary depending on usage, climate, and how consistently the system is serviced.
How do I know if I need a new furnace or AC?
Warning signs include rising energy bills, frequent repairs, uneven heating or cooling, strange noises, or a system that’s over 10-15 years old. We’re happy to inspect your system and give you an honest recommendation.
Do you install gas furnaces as well as heat pumps?
Yes, we install and service both gas furnaces and heat pumps, so we can recommend the best option for your home and budget.
What’s included when I buy a new system from you?
New system installations typically include the equipment, professional installation, and manufacturer warranty coverage. Please contact us at (214) 274-1610 for full details on what’s included with your specific system.
Installation Process
What does the installation process look like?
After your free estimate, our technicians will remove your old equipment (if applicable), install your new system, test it thoroughly, and walk you through how everything works before we leave.
How long will I be without AC or heat during installation?
We work efficiently to minimize downtime, most residential installations are completed within a day, so you won’t be without comfort for long.
Will you clean up after the installation?
Yes, our team leaves your home as clean as we found it, hauling away your old equipment and any installation debris.
Do I need to be home during the entire installation?
We recommend being available at the start and end of the job so we can walk through everything together, but please contact us at (214) 274-1610 to confirm specific requirements for your project.
Will you help me choose the right system for my home?
Absolutely, that’s one of the most important parts of our job. We’ll ask about your home, your budget, and your comfort priorities before recommending a system.
Do you handle both residential and commercial installations?
Yes, our team installs heating and cooling systems for both homes and businesses.
Do I need a permit for a new HVAC installation?
Many system replacements require permits depending on your city and scope of work. Please contact us at (214) 274-1610, and we can advise on what’s needed for your project.
Can you install a system in a home that never had central air?
Yes, we can evaluate your home and design a new central heating and cooling system, including any necessary ductwork.
Maintenance & Tune-Ups
How often should I get my HVAC system serviced?
We recommend a tune-up at least once a year for your air conditioner and once a year for your furnace, ideally in spring and fall, to catch small issues before they become big ones.
What’s included in a maintenance visit?
A typical tune-up includes inspecting and cleaning key components, checking refrigerant levels, testing electrical connections, inspecting the thermostat, and verifying your system is running safely and efficiently.
Why does regular maintenance matter?
Routine maintenance helps your system run more efficiently, extends its lifespan, reduces the chance of a breakdown at the worst possible time, and can help keep manufacturer warranties valid.
Do you offer maintenance plans?
Please contact us at (214) 274-1610 to ask about our current maintenance plan options.
How often should I change my air filter?
Most standard filters should be changed every 1-3 months, though it depends on your filter type, household (pets, allergies), and usage. We’re happy to recommend the right filter and schedule for your home.
What happens if I skip regular maintenance?
Skipping maintenance can lead to reduced efficiency, higher energy bills, more frequent breakdowns, and a shorter system lifespan, plus it may affect your warranty coverage.
Can I do any maintenance myself between professional visits?
Yes, changing your air filter regularly and keeping the area around your outdoor unit clear of debris are two simple things homeowners can do between professional tune-ups.
My outdoor unit is covered in leaves and debris, is that a problem?
Yes, debris around your outdoor unit can restrict airflow and reduce efficiency. We recommend keeping at least a couple feet of clearance around it.
Why is my AC running but not cooling?
This can be caused by several things, low refrigerant, a dirty filter, a failing compressor, or thermostat issues, among others. Give us a call at (214) 274-1610 and we’ll come diagnose the exact cause.
Why is my furnace making strange noises?
Odd sounds like banging, squealing, or rattling usually point to a specific mechanical issue and shouldn’t be ignored. Call us at (214) 274-1610 so we can take a look before it becomes a bigger repair.
Should I schedule maintenance even if my system seems fine?
Yes, many issues develop gradually and aren’t obvious until there’s a bigger problem. Preventive maintenance catches small issues early, when they’re easier and cheaper to fix.
Indoor Air Quality
Can you help improve the air quality in my home?
Yes, we offer solutions like air filtration systems, humidifiers, dehumidifiers, and UV air purifiers to help improve the air you breathe at home.
How do I know if my indoor air quality is poor?
Common signs include excess dust, musty odors, increased allergy symptoms indoors, humidity issues, or visible mold. We can assess your home and recommend solutions.
What’s a UV air purifier and how does it work?
A UV air purifier uses ultraviolet light installed in your ductwork to help neutralize airborne bacteria, mold spores, and other contaminants as air circulates through your system.
Can my HVAC system help with allergies?
Yes, a good filter, clean ductwork, and proper humidity control can all reduce allergens circulating through your home. We can recommend the right combination for your household.
What type of air filter is best for my home?
It depends on your system, your household’s needs (pets, allergies, budget), and your system’s airflow requirements. We’re happy to recommend the best filter type for your specific setup.
Can you install a whole-home humidifier or dehumidifier?
Yes, we install both whole-home humidifiers and dehumidifiers to help you maintain comfortable, healthy humidity levels year-round.
Why does my home feel humid even with the AC running?
This can happen if your system is oversized, low on refrigerant, or if there’s an underlying ventilation issue. We can inspect your system and recommend a fix, including dedicated dehumidification if needed.
Does a dirty air filter really affect air quality?
Yes, a clogged filter can’t trap dust, pollen, and other particles effectively, and it also restricts airflow, making your system work harder. Regular filter changes support both air quality and system efficiency.
Energy Efficiency & Rebates
How can I lower my energy bills?
Regular maintenance, a properly sized system, a smart thermostat, sealed ductwork, and upgrading to a higher-efficiency unit are all great ways to reduce your energy costs.
Are there rebates available for upgrading my HVAC system?
Rebates and incentives vary and change often. Please contact us at (214) 274-1610 and we’ll let you know about any current rebate programs available in your area.
What’s considered a “high-efficiency” AC unit?
Generally, units with a SEER rating of 16 or higher are considered high-efficiency, though standards continue to rise. We can help you find the right efficiency level for your budget and goals.
Will a new, more efficient system actually pay for itself?
Many homeowners see noticeably lower energy bills after upgrading to a more efficient system, which can offset the investment over time. We’re happy to talk through the numbers for your specific home.
Does insulation affect my HVAC system’s efficiency?
Absolutely, poor insulation makes your system work much harder to maintain temperature, which drives up energy costs regardless of how efficient your equipment is.
Is it more efficient to leave my AC running all day or turn it off when I leave?
In most cases, it’s more efficient to set your thermostat a few degrees higher while you’re away rather than turning the system off completely, since it takes extra energy to cool a home back down from a much warmer temperature.
Can duct leaks really impact my energy bill?
Yes, leaky ductwork can lose a significant amount of conditioned air before it ever reaches your rooms, forcing your system to work harder and costing you more. We can inspect and seal your ducts if needed.
How often should I upgrade my HVAC system for efficiency’s sake?
Most systems remain efficient for 12-15 years with proper maintenance. If your system is approaching that age or your bills keep climbing, it may be worth exploring a replacement.
Emergency Service
Do you offer emergency HVAC service?
Yes! We’re available 24 hours a day, 7 days a week for emergency repairs, because a broken AC in the Texas heat or a failed furnace in winter can’t wait.
What counts as an HVAC emergency?
A complete loss of cooling or heating, strange burning smells, water leaks near your system, or any safety concern should be treated as an emergency. Call us right away at (214) 274-1610.
How fast can you respond to an emergency call?
We prioritize emergency calls and do our best to get a technician to you as quickly as possible. Call (214) 274-1610 and we’ll let you know our current response time.
Do you charge extra for emergency or after-hours service?
Please contact us at (214) 274-1610 for details on any after-hours service rates.
My furnace smells like gas, what should I do?
If you smell gas, leave your home immediately, avoid using any switches or open flames, and call your gas utility company first. Once it’s safe, give us a call at (214) 274-1610 so we can inspect your system.
My AC completely stopped working during a heat wave, what should I do first?
Check your thermostat settings and breaker box first, and make sure your outdoor unit isn’t blocked. If it’s still not working, call us at (214) 274-1610 and we’ll get a technician out as soon as we can.
Can you handle emergency repairs for businesses too?
Yes, we provide emergency service for both residential and commercial customers.
Is there a way to prevent HVAC emergencies before they happen?
Regular seasonal maintenance is the best way to catch small problems before they turn into emergency breakdowns.
Smart Thermostats
Do you install smart thermostats?
Yes, we install and set up smart thermostats so you can control your home’s comfort from your phone and often save on energy costs.
Are smart thermostats compatible with my current system?
Most smart thermostats work with standard central heating and cooling systems, but compatibility can depend on your specific equipment. We can confirm what will work best with your setup.
Will a smart thermostat actually save me money?
Many homeowners see savings from smart thermostats thanks to features like scheduling, geofencing, and usage reports that help you avoid heating or cooling an empty home.
Can you help me set up my smart thermostat after installation?
Yes, our technicians will walk you through the setup and basic features so you’re comfortable using it right away.
What if my smart thermostat isn’t working correctly with my system?
Give us a call at (214) 274-1610, it could be a wiring, compatibility, or settings issue, and we can diagnose it quickly.
Do you have a favorite smart thermostat brand you recommend?
Please contact us at (214) 274-1610 and we’re happy to talk through which smart thermostat options would work best for your home and system.
Duct Work
Do you clean and repair ductwork?
Yes, we inspect, repair, and seal ductwork to help improve airflow, efficiency, and indoor air quality.
How do I know if my ducts have a leak?
Signs include uneven temperatures room-to-room, higher energy bills, dust around vents, or noticeably reduced airflow. We can inspect your ductwork to confirm.
Do you install new ductwork in older homes?
Yes, we can design and install new ductwork, including for homes that never had central air or need a full duct system upgrade.
How often should ductwork be inspected?
We recommend having your ductwork checked during your regular seasonal maintenance visit, or sooner if you notice airflow or comfort issues.
Can dirty ducts affect my health?
Yes, dusty or contaminated ductwork can circulate allergens and irritants throughout your home. Duct cleaning combined with a good filtration system can help.
Why does one room in my house never get cool or warm enough?
This is often caused by duct issues, poor insulation, or an improperly balanced system. We can evaluate your ductwork and airflow to find the root cause.
Does duct size matter for system performance?
Yes, ducts that are too small or too large for your system can cause airflow problems, noise, and reduced efficiency. Properly sized ductwork is key to your system performing as designed.
Can you add ductwork to a room addition or renovation?
Yes, we can extend and balance your existing ductwork to properly heat and cool a new room addition or renovated space.
